Client Service:
We aim for high client satisfaction and create every design with attention to detail and quality workmanship. Our designs are timeless and with proper care they will be enjoyed for many years to come. Store Sterling Silver, Vermeil and Goldfill jewelry in airtight containers or small baggies. Air oxidizes all jewelry so proper storage truly extends the life and look of your designs. When jewelry needs to be cleaned please carefully polish Sterling with proper Sterling Cleaner or polishing cloths. Goldfill may also be cleaned by jewelry cleaner. Many stones can be damaged in the cleaning process so please carefully consider before using in any jewelry cleaning dips. If you have a question on how to best clean, please contact us or set up an appointment and we will personally clean for you.
Product Warranty:
We warrant our workmanship for 6 months and will always repair. If you need a repair quote please contact our studio at info@jewelya.com.
For all other questions concerning our designs or work please contact us at the following:
Email: info@jewelya.com.
Post: 2201 No. Alvarado Road Phoenix, AZ 85004
Telephone: 602.284.4189
Orders:
Orders will be shipped within 7 business days of placing your order unless you are notified. We handmake our designs so extra time is sometimes needed. Shipping is handled by the US Postal Service and we primarily use Priority Mail. Shipping & Handling charges include all packing materials and delivery fees.
Shipping rates:
Purchases up to $100 ship for a flat rate of $6
Shipping is complimentary for purchases over $100 (before tax)
Priority Mail is available for $9
Overnight shipping is available for $30
Exchange & Returns:
If you are not completely satisfied with your purchase, please notify us within 14 days. Custom orders and sale items are not returnable or exchangeable. Un-worn, non-custom designs may be exchanged. Clients are responsible for shipping costs. If a design arrives damaged please inform within 5 business days of arrival. Many times we can find a solution if you are not 100% delighted with your purchase. Please take the time to contact us so we can do our best to delight you.
Refund Policy:
Return must be made within 14 days and refund or store credit will be issued. Any return after 14 days will only receive store credit.