Returns & Exchanges
At Jewel Ya, your satisfaction is our top priority. Each design is handcrafted with care, and we want you to love what you ordered. If something isn’t quite right, we’ll make the return or exchange process easy and efficient.
How it Works
- Returns: Full-price items may be returned for a refund within 14 days of receipt.
- Exchanges: After 14 days, items in unworn condition and in original packaging are eligible for store credit.
- Exclusions: Personalized, one-of-a-kind, and SALE items are final sale and cannot be returned or exchanged.
- Return Shipping: Customers are responsible for return shipping costs. We’re happy to send a prepaid label to make it simple and the shipping cost will be deducted from your refund or credit
Our Commitment
Once your return arrives at the studio, it’s processed promptly, typically within 3 business days. We’ll confirm by email as soon as your refund or credit is issued.
If you have a question or need help starting a return, please contact us at info@jewelya.com. Our team will personally guide you through the process so you can shop with complete confidence.